This document is a draft prepared for ASPARC’s launch and is pending professional legal review.
Last updated: 9 November 2026
ASPARC (Australian Sports Performance and Rehabilitation Centre) respects your privacy. This policy explains how we handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Information we collect
- Contact details you provide – name, email address, phone number and preferred contact method.
- Enquiry details – the service you are interested in, preferred session times, and any message you send.
- For the Performance Academy – the parent or guardian’s details, and the athlete’s name and age group.
- For club partnerships – club name, your role and approximate number of athletes.
- Website chat conversations with ASPARC AI.
- Your consent choices (consent to be contacted and, separately, any marketing opt-in).
We do not ask for medical or health information through our website forms or chat. Please do not include it. Where health information becomes relevant to your training, we will discuss it with you directly and only collect what is reasonably necessary, with your consent.
How we use it
- To respond to your enquiry, booking request, registration or partnership enquiry.
- To manage our relationship with you and deliver services you engage us for.
- To send news and program updates – only if you have opted in. You can unsubscribe at any time.
- To maintain records, improve our services and meet legal obligations.
Children and young athletes
For athletes under 18, we communicate with, and obtain consent from, a parent or guardian. Academy registrations must be completed by a parent or guardian. We collect only the minimum information about young athletes needed to run the program.
ASPARC AI (website chat)
Our website chat is an AI assistant, not a person. Conversations are recorded so our team can follow up and improve the service. The assistant does not provide medical advice and cannot confirm bookings or payments. Please do not share payment card or medical details in chat – card numbers are automatically removed.
Who we share information with
We do not sell your personal information. We use trusted service providers to operate our business, which may store or process information on our behalf, including outside Australia:
- Website hosting and database services
- Customer relationship management (CRM) software
- Email delivery services
- AI service providers that generate chat responses
- Payment processors, when online payment is introduced
We take reasonable steps to ensure these providers protect your information consistently with the APPs.
Security
We use access-controlled systems, encryption in transit and role-based staff access to protect your information. Only authorised staff can view enquiry records.
Access, correction and deletion
You can ask to access or correct the personal information we hold about you, or ask us to delete it, by contacting us through our contact form. We will respond within a reasonable time.
Complaints
If you have a privacy concern, please contact us first so we can try to resolve it. If you are not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.